20 LEC Fundamental Behaviors

We are passionate about becoming the very best electrical contractor in Minnesota, and that is thanks to the level of hard work, passion and camaraderie that our team exhibits every day.

The following 20 fundamental behaviors are how we define our culture and work environment. Weekly LEC ritualizes these behaviors and gives weekly rewards those that are champions of these behaviors.

Here is the list of the 20 LEC fundamental behaviors

  1. Commitment to Employees – We care deeply about our employees and their families. We will provide quantifiable roadmaps that show how employees can reach promotional opportunities. We will reward employees on the merits of their achievements and output.
  2. Enriching the Communities, we Live in – We will give time, resources and financial support to worthy causes and charitable organizations where our employees live. We will be exceptional stewards of the electrical trade by going an extra mile to provide opportunities for others connected to our employees.
  3. Can-Do Attitudes – We take personal responsibility for making things happen, somehow, someway. Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Be resourceful and show initiative. Take personal ownership of your responsibilities and exhaust all available resources available before asking for help. Remarkable efforts deliver extraordinary outcomes.
  4. Embrace Difficult Conversations – Face conflicts head-on, with positive intent, meaning that you believe people are good, fair, and honest during conflict resolutions. Work towards amicable resolutions, not arguments, and always take the high road during challenging situations.
  5. Overly Happy Customers – Blow away internal and external customers with extraordinary experiences. Report results without being asked, beat expectation deadlines, send thank you notes, give a customer a future referral, and do the unexpected. Always push to deliver to our customers cost conscious, exceptional outcomes with a clear focus on exceptional outcomes.
  6. Be a Finisher – Fully complete the least desirable tasks first. Do not leave stones unturned for someone else to clean up. Take pride in leaving a job 100% complete without callbacks. Clean up after yourself and thank the customer again.
  7. Be Gracious – Practice authentic graciousness to all employees, as well as internal and external customers. Say thank you often, hold open a door, go out of your way to show appreciation to others. Treat all employees, as well as internal and external customers with respect and dignity.
  8. Make your Voice Heard – Employees are listened to generously with undivided attention. Ideas are shared, innovation is actively encouraged, and differences of experience and perspective are embraced. By listening to your people, you can make better decisions to drive meaningful change,
  9. Honor Commitments – We will do what we say we are going to do, when we say we are going to do it, and always follow through. Be reliable, be on time and never be silent or avoid conflicts if you are unable to honor commitments. Take ownership of your commitments and accept discipline if you do not achieve them. Reach for the help of the team to always follow through.
  10. Push the Envelope, Catch Excellence – LEC should in all aspects strive to being a leader in the industry. This can include better planning, new programs and technologies, and more agile and accepting to change. We should be making each other better as well and thinking of new ways to make LEC the best. We will chase perfection relentlessly, knowing all the while we can never attain it. But along the way, we will catch excellence.
  11. Do the Right Thing, Always – Demonstrate an unwavering commitment to doing the right thing in every action you take and every decision you make, even when no one is looking. Always tell the truth, own up to mistakes, apologize and make it right. Be impeccable with your word.
  12. Embrace the Process – Company organization, protocols, methods of procedure, and process standards exist to create consistent high-quality deliverables, and to streamline work flow. Not all protocols need to be followed perfectly 100% of the time, but “striving for perfection is better than settling for less.”
  13. Be Relentless about Improvement: Look daily to improve yourself and the peers around you. Strive to learn something new every single day and not make the same mistake twice, though we know it happens. Too often we just go with the flow and stop learning since it is how we were taught or how we’ve always done it, but we should think of better methods to deliver our “product.”
  14. Attention to Detail – in all things, the devil is in the detail, at LEC we hire people in all areas of expertise that bring planning, capture and focus on details of our business. We will stand out more than our competitors if we put more thought, detail, design and foresight into our project design than those that obviously put in bare minimum effort.
  15. Look Ahead and Anticipate – Address future issues in advance before they become problems. Preventing issues is much more effective than fixing them.
  16. Check Ego at the Door – It’s not about you. Don’t let your ego or personal agenda get in the way of doing what’s best for the team. Worrying about who gets credit or taking things personally is counterproductive. Make sure every decision is based on advancing company goals.
  17. Celebrate Success – Regularly give, receive and ask for meaningful acknowledgement and appreciation in all positions throughout our company. Reward those that go above and beyond in being leaders to help our company exceed its goals.
  18. Take Initiative – Waiting for things to go away, and resting on laurels has solved zero problems ever. Follow up on opportunities, take the first step forward, and be the first to raise your hand for involvement when a new issue arises.
  19. Be a Fanatic About Response Time – People expect us to respond to their questions and concerns quickly, whether it’s in person, via phone or email. Keep all those involved continuously updated on the status of outstanding items. Getting back to people promptly is one way to demonstrate your passion for excellence.
  20. Have Fun – Laugh every day, don’t take yourself too seriously. Make new meaningful friendships with your coworkers, find ways to make the minutiae and mundane something other than plain!